Vault & Carat Warranty

This One‑Year Limited Warranty covers manufacturing defects in materials and workmanship for a period of 12 months from the original purchase date. Inspections must be performed every six months to keep warranty valid.  Covered defects include:

• Loose or missing stones due to faulty setting

• Broken or weakened prongs

• Premature tarnishing not caused by chemicals or misuse

• Faulty clasps, jump rings, or chain links

• Structural defects in metalwork or craftsmanship

This warranty does not cover damage resulting from:

• Normal wear and tear

• Loss, theft, or mysterious disappearance

• Damage caused by impact, crushing, dropping, or bending

• Exposure to chemicals, perfumes, lotions, chlorine, or cleaning agents

• Unauthorized repairs or alterations

• Warped, chipped, or broken stones caused by misuse

• Fading or discoloration due to improper storage or environmental exposure

If a covered defect is confirmed, the company will, at its discretion:

• Repair the item at no cost

• Replace the item with the same or comparable model

• Issue store credit if repair or replacement is not possible

No cash refunds will be issued under this warranty

To receive warranty service, the customer must:

• Provide proof of purchase and inspections performed every six months. 

• Return the item for inspection

• Allow up to 14 business days for evaluation

• Pay shipping costs to the service center (return shipping is covered if the defect is approved)

• This warranty applies only to the original purchaser and is dependent upon proof of inspections performed every six months. 

• Warranty does not extend to resale, gifting, or transfer of ownership.

• Natural variations in gemstones, inclusions, and metal patina are not considered defects.

• White gold rhodium plating is considered routine maintenance and is not covered.

Proper care and maintenance can help keep your jewelry looking beautiful for years to come.  We recommend adhering to the following measures to give your investment its longest life possible:

• Remove before swimming, showering, and sleeping. 
• Do not wear while exercising, manual labor, or other vigorous activities. 
• Get inspected every 6 months. 
• Soak weekly with a jewelry safe product such as Connoisseurs. For caked on debris, an occasional gentle scrub with a soft toothbrush is allowed. For jewelry with pave set stones, limit use of ultrasonic cleaners.